FAQ

Who sells the products?
Our participating wineries, distilleries, and breweries sell and ship the products directly to you. Enjoy Craft (Tasting Group) is not involved in the sale, packing, shipping or delivery of any product. By completing your order, you authorize the relevant parties to fulfill your order.

Who do I call if I have a problem while using the My Wine Canada website?
Email support@market.enjoycraft.ca or call us toll free at 1 (888) 344-6578

How do I access my account online?
Go to market.enjoycraft.ca and click on the Login link in the top right corner. In fact, you can log in from any page on the Enjoy Craft Marketplace website this way.

I’ve lost my password, what now? 
If you have forgotten your password, you can reset it by going to the Login link in the top right corner of any page on the site, and simply clicking the ‘Forgot Password?’ link inside the Login box. A new password will be sent to you via email. 

What credit cards do you accept?
All of our partners accept Visa and Mastercard. Most of the partners also accept Amex.

Can you give me more details on your shipping costs?
The website defaults shipping to the lowest cost carrier available at the craft producer from which you are ordering to the shipping address provided, however in most cases upgraded shipping options are available if you need your products sooner. In all cases, the estimated delivery time and cost will be made available to you, and you can adjust your choice of carriers from inside the checkout page and instantly be provided with new shipping time estimates and exact costs. Enjoy Craft is unique in that it works with many producer partners across the the four western provinces using a direct to consumer model, so if you purchase products from more than one producer, each order will be shipped independently. We make this as clear as possible during the shopping experience. For more details on shipping, please review our Product Delivery details.

I’ve got all my product selections in my cart, but the Checkout button won’t let me proceed!
If the Checkout button is grey, it means that you have a minimum shipping quantity alert that you must address before proceeding to check out. Minimum shipping quantities are occasionally set by the producers to enable them to ship in specific box sizes. For example, if Winery A has a minimum shipping quantity of two bottles, and you have put one bottle of their wine into your cart, a red alert will show up when you view your cart indicating that this winery requests a minimum of two bottles. Once you add a second bottle from that winery, the alert will go away and you will see that the grey Checkout button has changed to a green Checkout button. You can now check out!

Will my cart selections stay put if I leave the site and come back later?
Yes! Make sure that you are logged in so that anything that you put in your cart will be there the next time you log in.

Are there any restrictions on who can receive the shipment?
Yes – in order to receive products through Enjoy Craft you must be of legal drinking age in the province or territory to which you are requesting those products be shipped. Further, the recipient of the package must clearly be sober. Our preferred shipping carriers may ask for up to 2 pieces of government issued ID to confirm your age.

Please refer to our Terms of Use for further details.